GOFIBRE ACCESSIBILITY STATEMENT

This accessibility statement applies to our website https://www.gofibre.co.uk/ (“our site”).

This site is operated by Borderlink Broadband Limited a company incorporated in Scotland with registration number SC582522 and having its registered office at Blackadder West Farm, Blackadder, Duns, Scotland, TD11 3LX, trading as “Go Fibre” (“We“). We want as many people as possible to be able to use our site. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of our site using just a keyboard
  • navigate most of our site using speech recognition software
  • listen to most of our site using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made  the text on our site as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible  is our site?

We know some parts of our site are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams may not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email help@gofibre.co.uk
  • call 08000 590 980
  • Write to us via use Edinburgh Office address
  • We’ll consider your request and get back to you as soon as we can.

If you cannot view the map on our ‘contact us’ page, call or email us Gofibre.co.uk/getintouch for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, contact: Gregor.Watson@gofibre.co.uk Head of Customer Service

How to make us aware of your accessibility requirements

To make us aware of your accessibility requirements please get in touch by email, phone or in writing Gregor.Watson@gofibre.co.uk Head of Customer Service

Technical information about this website’s accessibility

We are committed to making our website accessible and usable for all.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

 

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

[Note: In this subsection, list:

  • accessibility problems
  • which of the WCAG 2.1 AA success criteria the problem fails on
  • when you plan to fix the problem

Do not include any problems where you’re claiming disproportionate burden, or where the problem is outside the scope of the accessibility regulations (those should go in the subsections below).]

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by [date]. When we publish new content we’ll make sure our use of images meets accessibility standards.