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Billing and payment
If you have a question about your GoFibre bill or paying your bill, then you are in the right place. Find the answer to your question below.
Billing and payment FAQs
When will I receive my first bill?
Your first bill will be sent to your email address on the 1st of every month and your payment will be collected on the 8th of the month.
How can I view my bill?
Your bill will be sent to your email address on the 1st of every month and your payment will be collected on the 8th of the month.
Why is my first bill higher than expected?
Your first bill will be higher than your contracted package price as you will be paying for part of a month and your first full month. For example, if your GoFibre broadband was installed on 15th January, you will receive your first bill on 1st February with payment collected on 8th February. If your package is £30 a month, your first bill will be £45 (£15 for half of January and £30 for February). The dates you're being charged for are highlighted in bold in the product line of your bill. If you have multiple services from GoFibre such as Balanced Broadband or Call Plan +, they will show as a separate line in your bill with their respective price.
When will I receive my bill?
Your bill will be sent to your email address on the 1st of every month and payment will be collected on the 8th of the month.
How do I pay for my bill?
You need to pay for your bill using direct debit. If you are a new customer, you will receive an email with instructions on how to set-up your direct debit. Your payment will be collected on the 8th of the month.
How does paying via direct debit work?
When you sign-up for GoFibre and have your installation date, you will receive an invite via email to set-up your direct debit. This should only take a few minutes. Your payment will then be taken on the 8th of the month.
How can I change my direct debit details?
If you need to change your direct debit details then contact our friendly Customer Service team who will be able to help.
My direct debit failed, what do I do?
Your direct debit might have failed because there were insufficient funds in your bank account when the direct debit payment was attempted. Please check your bank account and if you don't have enough funds in your account then please add sufficient funds for your GoFibre services. Your payment will be automatically attempted again within 7 days.
If you had sufficient funds or another payment hasn't been attempted in 7 days then please contact our friendly Customer Service team who will be able to help.
Can I change the date of my direct debit?
Unfortunately, we cannot change the date of your direct debit payment. We will collect your payment on the 8th of the month.
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