What is Call Plan+?

Reliable digital calling made simple

Call Plan+ is GoFibre's digital home phone service, allowing you to make and receive calls using your full fibre broadband connection instead of traditional copper phone lines.

Using VoIP (Voice over Internet Protocol) technology, Call Plan+ connects your calls over the internet, giving you a convenient way to stay in touch with family and friends. You can even keep your existing phone number when switching to GoFibre.

*Our phone service operates over the internet, rather than a traditional copper line, so we recommend that you have an alternative way to contact the emergency services in the event of a power failure or network outage, such as a mobile phone. If you have disabilities or are in any way vulnerable, Call Plan+ may not be suitable for you. Please contact us for advice.

What’s included?

Crystal clear connection

Say goodbye to crackly lines.

Unlimited anytime calls to UK landline and mobiles

For all you chatterboxes.

Keep your existing phone number

Keep your existing phone number – we'll help you transfer it to GoFibre, usually within around 14 days.

Benefits

Our phone service operates just like a traditional landline but offers several additional benefits: make and receive calls through your new router with crystal clear quality, no extra line rental charges, keep your existing phone number, enjoy unlimited calls to UK mobiles and landlines, and take advantage of standard anytime calls. The setup to your new router is simple and straightforward.

Keep your phone number

You can keep your phone number for free

It usually takes around 14 days to transfer your number across and we will need you to complete a simple transfer application. If you don’t want to transfer your number, we can provide you with a new number with your area code for free. *It’s important to note we may not be able to transfer your number if you’ve cancelled with your previous provider, so please keep your phone line active.

How to add Call Plan + to your plan?

Adding Call Plan+ to your GoFibre full fibre broadband package is simple, whether you're a new or existing customer.

New to GoFibre? Simply check availability at your address, choose your broadband package and add Call Plan+ during checkout.

Already a GoFibre customer? Contact our friendly Customer Service team on 0800 059 0980, and we'll help you add Call Plan+ to your existing package.

Ready to level up with full fibre and Call Plan+?

Switch to our full fibre and add Call Plan + today! Start by checking if we’re available in your area.

Unlock more with our add-ons

With GoFibre, you get more than just ultra-fast, ultra-reliable full fibre. If you need a boost in upload speeds for smoother video calls, gaming, or large file transfers, our Balance Broadband add-on has you covered. Struggling with Wi-Fi in a tricky corner or basement? Our Enhanced Wi-Fi extra routers eliminate dead zones and ensure strong connections throughout your home. For more control over your internet, the Wi-Fi Wizard lets you manage your network with advanced parental controls and settings. And to keep your devices safe from viruses and nasty threats, our Cyber Shield provides robust network security software to protect all your devices, so you can browse, work, and game worry-free.

Call Plan + FAQs

Is Call Plan + digital phone line?

Yes, Call Plan+ is a digital phone line. It uses Voice over Internet Protocol (VoIP) technology, which allows you to make and receive calls over your internet connection, rather than through the traditional landline network.

How much does Call Plan + cost?

Call Plan+ is £11.26 a month. If you'd like to keep your landline number, you can transfer it for free.

Are landline phones being phased out? What does this mean for me?

Yes, telephone landlines in the UK are being phased out as the telecom industry upgrades to digital technology. By January 2027 (see the UK Government website for the latest updates), traditional services like the Public Switched Telephone Network (PSTN) will be switched off and replaced with internet-based systems. This means landline calls will be made using technologies like Voice over Internet Protocol (VoIP), instead of the old copper network.

If you're a GoFibre customer—or planning to join us—you don't need to worry, as our Call Plan+ already uses VoIP technology. So, you'll be all set for the future of communications, without skipping a beat!

Can I retain my existing phone number?

Yes, you can retain your existing phone number. Your number can be easily ported from one provider to another.

Who can I contact if I have more questions about add-ons?

If you have any more questions about any of our add-ons, don’t hesitate to get in touch! Send us a message anytime, and our friendly team will be happy to help. If you prefer speaking to us directly, you can also reach us by phone at 0800 059 0980, Monday to Friday from 8am to 8pm, and Saturday from 9am to 5pm.

How to switch from your current broadband provider to GoFibre?

Switching to GoFibre is super simple! All you need to do is place an order with us and during the booking process, select the One Touch Switching option. This is a free service where we handle the cancellation with your current provider, no need to contact them yourself. If you're still under contract, we'll also cover your cancellation fees up to £200. Just select the Switching Credit option during the booking process.

Here is a step-by-step guide to changing to GoFibre:

Check your postcode to see if we’re available in your area using our postcode checker.
Choose your full fibre package and select the switching credit option if you’d like us to cover your cancellation fees.
Choose any extras you’d like to add to your package.
In the final step, check your details and select One Touch Switching if you want us to manage the switch with your current provider. Then confirm your order.

After that, you’ll receive an email confirmation. And from there, we’ll take care of the rest, including managing your switch, it's that easy!

For more details, take a look at our guide on how to switch your broadband provider.