GoFibre Installation Guide

In most cases yes. We’ll need to install new cabling to your home, which typically involves a small amount of drilling.

The hole is just 10mm, enough to bring the fibre cable through the external walls or connect it to your internal wiring.

The drilling is minimal, and our engineer will handle everything carefully to ensure no damage occurs. Once the job is done, they’ll tidy up and leave everything as neat and clean as they found it.

We are not permitted to use equipment from other providers, so we’ll need to install new cabling, which may involve some drilling. We use our own cables to ensure the service is reliable and optimised for performance giving you the best internet experience.

Our engineer will first try to use existing methods, like connecting to an overhead pole or using an underground duct if one is available.

If we can’t take that route, we may need to do a little digging to bring the fibre cable in. We will only dig up your driveway if it's essential to run cables to your premises, but we'll always strive to find the best solution to avoid this and minimise any inconvenience.

Before we do anything, we’ll walk you through the plan and make sure you’re happy with it. And of course, once the work is done, we’ll tidy everything up and leave it just as we found it!

Yes, you can still have GoFibre installed if you’re renting or haven’t moved in yet.

The only thing we’ll need is permission from the current owner or landlord before we carry out any work. It’s always best to check with them first, and we’re happy to work with you to make the process as smooth as possible.

After you order GoFibre broadband, we’ll email and text you with the next steps. We’ll continue to keep you updated throughout your installation journey.

Most customers will receive a link to our booking portal, where you can view available installation appointments and choose a convenient time. We recommend selecting the earliest slot so you can start enjoying ultra-fast GoFibre sooner!

Some installations require preparatory work before an appointment can be booked. If this applies to you, we’ll let you know by email and text and keep you updated on our progress.

In some cases, we’ll ask you to call our friendly UK-based team to arrange your installation. This is usually because two engineers are needed to complete the work.

On average, it takes about 14 days from placing your order to getting you fully connected.

We offer installation slots from Monday to Saturday, with two available time frames:

• Morning (8am–12pm)
• Afternoon (12pm–4:30pm).

When you book an installation, the engineers may arrive at any time within the chosen time slot. For example, if you book an afternoon slot for Monday, the engineers can arrive anytime between 12pm and 4:30pm.

Please note that the installation typically takes 2–3 hours. If our engineer arrive at 4:30pm, they will start the installation at that time, so it may run until 6:30pm or later. They'll aim to complete you installation as quickly as possible.

Yes, you can reschedule or cancel your installation appointment. You can reschedule your appointment using the booking link we sent you when you booked your installation. If it is less than 48 hours till your appointment then please give us a call.

Please note that if you reschedule with less than 24 hours’ notice or aren’t home during your appointment, a £25 'Missed Appointment' fee will apply.

A pre-installation survey is a quick visit from one of our friendly engineers to have a look at your property before we get started with the full fibre installation.

This is usually only needed if your home needs a bit of extra work or has access challenges that require a little more planning. The engineer will figure out the best way to bring the fibre into your home and make sure everything’s ready for a smooth install. Don't worry - you don't need to be at home for this.

After that, we’ll send you an email with a link to our booking portal, where you can view available installation appointments and choose a convenient time.

No need to worry about setting up your router – our engineer will take care of everything for you!

GoFibre will not remove your existing copper line.

Openreach plans to slowly retire the copper network over the coming years. Having full fibre ensures you are prepared for the forthcoming copper switch off. Retiring the copper network will also help the UK become more energy efficient.

There will be a small box installed on the outside of your home. This box protects the fibre cable coming into your home and reduces the risk of you experiencing issues with your broadband.

If your install is done using overhead poles, this box will be slightly bigger due to the type of cable used. Don't worry though, your friendly GoFibre engineers will run through all of this with you. Once the job is done, they’ll tidy up and leave everything as neat and clean as they found it.

If your installation is done overhead, we will need to run a fibre cable down the exterior of your home. Just like your telephone line.

If your installation is done underground, there will need to be a small fibre cable run from the ground to your wall. Your GoFibre engineer will talk all of this through with you before they start any work.

For safety reasons, our engineers are unable to access underfloor hatches or conceal cables within cavity walls. If cabling needs to be routed through a loft, please note that access is only possible if the loft is fully boarded and equipped with a fixed ladder. If you believe your property may present installation challenges, we recommend scheduling an internal survey prior to your appointment. This allows us to assess the layout and agree on the most suitable cabling route with you in advance.

It’s easy! Shortly after placing your order, you’ll receive an email with a link to book your installation online. Simply choose the day and time that works best for you.

For some customers, an engineer may need to carry out a quick pre-installation survey to determine the best way to connect you. Don’t worry, you don’t need to be home for this. We’ll keep you updated by email on the survey progress.

Once the survey is complete, you’ll receive an email with your booking link. In some cases, additional work may be required before scheduling your installation. If that happens, we’ll keep you informed every step of the way via email.

You will need two free plug sockets for your GoFibre installation.

One is for your Optical Network Terminal and the other is for your GoFibre router. Your GoFibre Installation Engineer will find the most suitable place for your equipment installation.

If you're moving to an area with GoFibre, the previous resident may have already been enjoying our ultra-fast, ultra-reliable connection. Let us know when you're moving as soon as you can, and we can check if GoFibre is installed at your new place.

If not, we'll schedule an installation to get you connected. Either way, we'll ensure a smooth transition so you can get back to streaming, gaming, and working with no hassle.

You can read our full guide on moving home here.

The standard GoFibre installation is free of charge. We'll connect your home to the GoFibre network using the set-up in your area which will be either using overhead poles or underground cabling.

Please note, we can only use the existing infrastructure, so if your area uses overhead poles, an underground installation isn't possible, and vice versa.

If your property requires any special arrangements (e.g. a long driveway) there may be an additional fee. We’ll always discuss any potential extra costs, known as 'exceptional engineering charges,' with you in advance, so you’re fully informed before we begin the installation.

The time it takes to get your broadband installed can vary, but most installations are pretty quick and straightforward. On average, it takes about 2-3 hours to get everything sorted, depending on your setup. Once the engineer’s done, they’ll give everything a test to make sure your Wi-Fi is cruising along smoothly.

To get your full fibre broadband set up, one of our engineers will need to drop by. The process usually takes about 2-3 hours, so it’s a fairly quick job, but it does involve a bit of hands-on work to ensure everything’s running smoothly.

Yes, an adult 18+ needs to be at home for your GoFibre installation while our engineer does their thing! This way, everything will be set up smoothly, and you'll be ready to go with your new full-fibre connection.

It should only take 2-3 hours and your engineer will aim to complete your install as quickly as possible.

When we install your full fibre broadband, our engineer will choose the best spot for the equipment, but the main components – like the router and the Optical Network Terminal (ONT) – will usually be placed in a central, convenient location in your home. The ONT will be positioned near where the fibre cable enters your property.

As for your router, our engineer will help find the ideal spot to ensure you get the best, most reliable connection throughout your home. It's generally best to keep the router in a central location, away from thick walls or large metal objects, to avoid any interference. You will need two free plug sockets nearby as both your ONT and router will need to be plugged in.

Our engineer will fine-tune everything to get your Wi-Fi running like a dream, so you can enjoy lightning-fast internet wherever you need it.

Absolutely! Once your full fibre installation is all set, you’ll be able to dive into your Wi-Fi right away. Our engineer will make sure everything’s up and running, from setting up your router to testing the connection, so you’re good to go before they head off. They’ll even lend a hand getting two of your main devices connected, so you can start enjoying your super-fast internet in no time. And if you run into any issues after the installation, just give us a shout - we’ll be more than happy to sort it out for you!

An optical network terminal (ONT) is a device that helps bring fibre-optic internet into your home.

The fibre-optic cable carries super-fast internet signals as light, and the ONT converts those light signals into regular internet signals that your router can use.

Here’s how it works:

1. A fibre-optic cable brings fast internet to your home.
2. The ONT changes the light signals into internet data.
3. Your Router then takes that data and gives you Wi-Fi to use on your devices.

So, the ONT is what makes it possible for you to use fibre-optic internet inside your home.

As for what it looks like, it’s usually about the size of a small book and doesn’t take up much space. You’ll find it near the point where the fibre cable comes in, often mounted on a wall. It has a few lights on the front to show you everything’s working fine. You can get more information on your ONT here.

We offer two routers available: our Standard router and our Advancer router.

Our Advanced Router is perfect for busy households with multiple people online at once, those who stream ultra-HD videos, game online, or work from home. It’s designed for gamers who need low latency, families with many smart devices, and professionals who rely on fast, reliable internet for video calls and cloud-based work. If you're looking for a router that can handle all your devices and activities, now and in the future, this is the one for you.

You can find out more about both of our routers here.