Frequently asked questions
FAQs
Who is GoFibre?
Which package is right for me?
How reliable is GoFibre’s broadband?
What is One Touch Switching?
One Touch Switching is an industry-wide initiative designed to simplify the process of switching broadband providers. With One Touch Switching, switching to GoFibre is easier than ever! When you sign up, we handle all the hard work for you. We’ll contact your old provider to cancel your service, ensuring you stay connected until your new GoFibre connection is installed, so you won’t pay for two services.
This feature eliminates the need for lengthy wait times and stressful calls to your previous provider. Your old service will remain active until your new one is fully set up, guaranteeing a seamless transition with minimal hassle. Read more about One Touch Switching.
How to switch from your current broadband provider to GoFibre?
Switching to GoFibre is super simple! All you need to do is place an order with us and during the booking process, select the One Touch Switching option. This is a free service where we handle the cancellation with your current provider—no need to contact them yourself. If you're still under contract, we'll also cover your cancellation fees up to £200. Just select the Switching Credit option during the booking process.
Here is a step-by-step guide to changing to GoFibre:
- Check your postcode to see if we’re available in your area using our postcode checker.
- Choose your full fibre package and select the switching credit option if you’d like us to cover your cancellation fees.
- Choose any extras you’d like to add to your package.
- In the final step, check your details and select One Touch Switching if you want us to manage the switch with your current provider. Then confirm your order.
After that, you’ll receive an email confirmation. And from there, we’ll take care of the rest, including managing your switch—it's that easy!
For more details, take a look at our guide on how to switch your broadband provider.