Help and Support Hub

GoFibre Advanced Router featuring Wi-Fi 6 technology and mesh networking capabilities

Technical support

Are you having broadband issues?

Are you experiencing slow speeds?

For these and other service queries, view our Service support page.

To the Technical support page

Account

Do you want to know when your contract ends?

Do you want to know what to do if you are moving home?

For these and other account queries, view our Account support page.

To the Account page

Installation

Does full fibre installation require drilling?

Can I reschedule my installation appointment?

For these and other questions about your GoFibre installation, view our Installation support page.

To the Installation page

Billing and payments

How can I view my bill?

How can I change my direct debit details?

For these and other billing and payments queries, view our Billing and Payments support page.

To the Billing page

FAQs

What is full fibre?

Can I have a landline with full fibre?

For these and other non-service queries, view our FAQ page.

Read our FAQs

Contact

If you cannot find an answer to your query in any of the support pages or you have been advised to contact GoFibre Customer Service, please view our Contact page.

Devices

Get to know your GoFibre devices better. Whether it’s your GoFibre router, ONT, or GoFibre mesh system, or GoFibre extender.

To the Devices page