Are you having broadband issues?
Are you experiencing slow speeds?
For these and other technical service queries, view our Technical Support Hub.
Help and Support Hub
Looking for help with your GoFibre broadband? Our help & support articles are here to help. Simply select a topic below to find the information you need. Need a quick answer? Try Chatby, our AI Assistant. Click the button below and ask Chatby your GoFibre question.
Account
Do you want to know when your contract ends?
Do you want to know what to do if you are moving home?
For these and other account queries, view our Account support page.
Installation
Does full fibre installation require drilling?
Can I reschedule my installation appointment?
For these and other questions about your GoFibre installation, view our Installation support page.
Billing and payments
How can I view my bill?
How can I change my direct debit details?
For these and other billing and payments queries, view our Billing and Payments support page.
FAQs
What is full fibre?
Can I have a landline with full fibre?
For these and other non-service queries, view our FAQ page.
Contact
If you cannot find an answer to your query in any of the support pages or you have been advised to contact GoFibre Customer Service, please view our Contact page.
Devices
Get to know your GoFibre devices better. Whether it’s your GoFibre router, ONT, or GoFibre mesh system, or GoFibre extender.
