Billing and Payment

Your first bill will be sent to your email address the day after your installation. It will cover your service for the remaining days of the current month. Your payment will be collected by direct debit around 7 days later.

Example: If your installation is on 15th January, you will receive your first bill on 16th January which will cover your service from 15th to 31st January, approximately 50% of your monthly charge. We will collect payment via direct debit around 23rd January.

From then on, bills are emailed on the 1st of each month, covering your service for that full month. Payment is collected via direct debit on the 8th of the month.

Example: Your February bill will arrive on 1st February covering your service for February, your contracted monthly charge. Your payment will be taken by direct debit around 8th February.

Your first bill will be sent to your email address the day after your installation with payment being collected by direct debit 7 days later.

From then on, your bill will be sent to your email address on the 1st of every month and your payment will be collected on the 8th of the month.

The usual reason is if you have transferred your phone number to use with the Call Plan + service, the £30 number transfer fee will be included on your first bill.

The dates you're being charged for are highlighted in bold in the product line of your bill. If you have multiple services from GoFibre such as Balanced Broadband or Call Plan +, they will show as a separate line in your bill with their respective price.

Your bill will be sent to your email address on the 1st of every month and payment will be collected on the 8th of the month.

For your first GoFibre bill, it works slightly differently. Your first GoFibre bill will be sent to your email address the day after your installation. It will cover your service for the remaining days of the current month. Your payment will be collected by direct debit around 7 days later.

You need to pay for your bill using direct debit. If you are a new customer, you will receive an email with instructions on how to set-up your direct debit.

Your first bill payment will be collected around 8 days after your installation. From then on, your payment will be collected on the 8th of the month.

When you sign-up for GoFibre and have your installation date, you will receive an invite via email to set-up your direct debit. This should only take a few minutes. Your payment will then be taken on the 8th of the month.

If you need to change your direct debit details then contact our friendly Customer Service team who will be able to help.

Your direct debit might have failed because there were insufficient funds in your bank account when the direct debit payment was attempted. Please check your bank account and if you don't have enough funds in your account then please add sufficient funds for your GoFibre services. Your payment will be automatically attempted again within 7 days.

If you had sufficient funds or another payment hasn't been attempted in 7 days then please contact our friendly Customer Service team who will be able to help.

Unfortunately, we cannot change the date of your direct debit payment. We will collect your payment on the 8th of the month.