Our guide to Government broadband vouchers

Project Gigabit is the UK Government's £5 billion mission to deliver lightning-fast, reliable broadband to hard-to-reach homes and businesses across the UK. It specifically targets these that are not included in broadband suppliers plans. GoFibre was awarded the Project Gigabit contracts for both Teesdale and North Northumberland. You can read more about it here - Project Gigabit - GOV.UK (www.gov.uk) / https://www.gofibrenetworks.co.uk.

As soon as our full fibre connection is available for your property, one of our friendly customer service team will be in touch to schedule your installation. We will complete our Teesdale rollout by the end of 2025.

Installation is mostly free of charge when you sign up to GoFibre’s full fibre packages. However, this relies on us being able to connect you via an approved method, such as an overhead pole or existing duct, within reasonable distance of your home. If we need to do extra work because of exceptional reasons there may be a charge. For example if you have an extra long driveway, or you would prefer an underground connection instead of a pole. In this case we’d discuss what we call “exceptional engineering charges” with you before we go ahead.

GoFibre will not remove your existing copper line. Openreach plans to slowly retire the copper network over the coming years. Having full fibre ensures you are prepared for the forthcoming copper switch off. Retiring the copper network will also help the UK become more energy efficient.

Yes, we will send out material notifying you of any work that will be taking place as well as the timeframes for this. GoFibre also follows all guidelines and regulations provided by local authorities as a standard part of our building and planning process.

This typically varies depending on the level of work required. However, you will be notified when this work is taking place and an estimated timeframe for completion. We aim to cause as little disruption as possible.

We were recently awarded the Project Gigabit contract to provide full fibre access to premises that are currently not able to receive ultrafast speeds. With our full fibre connection, you aren't restricted to just one provider. GoFibre provides an open line so many providers, in addition to GoFibre, will be able to offer you a service through our connection if they chose to.

The UK Government’s voucher scheme is set up to help broadband suppliers connect premises in rural and harder-to-reach locations. Each property can claim a voucher at a set value to contribute towards building a stable fibre network.

1. Enquire via our website/phone. 2. We’ll confirm if we can deliver our service to your property 3. Once you’ve placed your order, we’ll apply for your voucher 4. You’ll receive an email from the Scottish Government to validate your voucher by agreeing to the terms and conditions of the voucher scheme 5. We’ll build to and install our service 6. You’ll receive a second email from the Scottish Government confirming you’ve been installed and your happy with the service.

You don’t! GoFibre will apply for the voucher on your behalf, you just need to tick a few boxes (voucher validation) and wait for your installation date.

There are a couple of reasons why you may not be eligible for a voucher such as you’re already receiving a superfast connection (30Mbps+), another provider has claimed your voucher. If you think your property should be eligible to receive a voucher subsidy, then please contact the Scotland Superfast Team https://www.scotlandsuperfast.com/r100-programme/check-my-address/

The voucher scheme is a government subsidised project to deliver superfast broadband speeds. For more information visit here: https://www.scotlandsuperfast.com/r100-programme/about-r100/

Before we apply for your voucher you must place an order with GoFibre. Once you’re contracted, we’ll then apply for the voucher. Once you have validated your voucher, GoFibre can commence the work required to get your property online. If you change your mind, GoFibre is obligated to charge you for any works we have carried out to deliver service to your property.