Full fibre installation guide: what to expect

How is full fibre installed?

Full fibre installation is usually quick and easy. Here's what will happen on the day of the installation:

• Planning the fibre route: Our engineer will work their magic to bring the fibre optic cable from the distribution point into your home in the smoothest way possible. They can either run the cable overhead (using a telegraph pole) or underground, depending on how your network is built. And if any digging is needed, they’ll explain exactly where and why, all with a friendly smile!

• Installing the equipment: Inside your home, it is likely that the engineer will need to drill a small hole (10mm) to bring the cable in. Don’t worry, it’s a quick job, and any mess will be cleaned up afterward. They'll then install a device called the Optical Network Terminal (ONT), which connects to the fibre cable and brings the internet into your home.

• Testing and setting up: Once everything’s set up, our engineer will give the connection a quick test to make sure it’s all running smoothly. Then, they’ll set up your router and ensure everything is turned on and transmitting a Wi-Fi signal, so you're ready to use your new, super-fast internet.

Although it’s rare, if the installation turns out to be a bit trickier than expected or if something pops up—like access issues or tricky wiring—our engineer will talk you through the options on the day. We’ll usually find a simple workaround that’s tailored to your property. Just bear with us, as these issues can be a bit unpredictable and sometimes require working with other suppliers or local authorities who don’t always move at the same lightning speed we do. But rest assured, we’ll do everything we can to get you up and running as quickly as possible!

Is there any cost for the installation?

The standard installation is free of charge, as long as we can connect you using the usual method. If your property requires any special arrangements, such as a long driveway or an underground connection instead of using a pole, there may be an additional fee. We’ll always discuss any potential extra costs, known as 'exceptional engineering charges,' with you in advance, so you’re fully informed before we begin the installation.

How long does it take to get broadband installed

The time it takes to get your broadband installed can vary, but most installations are pretty quick and straightforward. On average, it takes about 2-3 hours to get everything sorted, depending on your setup. Once the engineer’s done, they’ll give everything a test to make sure your Wi-Fi is cruising along smoothly. From the moment you place your order to being fully connected, we’re aiming to get you online in about 14 days – pretty speedy, right?

Do I need an engineer to install full fibre broadband?

To get your full fibre broadband set up, one of our engineers will need to drop by. The process usually takes about 2-3 hours, so it’s a fairly quick job, but it does involve a bit of hands-on work to ensure everything’s running smoothly.

Does someone need to be home for internet installation?

Yes, we ask that someone be at home while our engineer does their thing! The person needs to stay on the premises the whole time, and they must be at least 18 years old. This way, everything gets hooked up smoothly and you’ll be ready to go with your new full fibre connection.

Where will the router and other full fibre broadband equipment go?

When we install your full fibre broadband, our engineer will choose the best spot for the equipment, but the main components – like the router and the Optic Network Terminal (ONT) – will usually be placed in a central, convenient location in your home. The ONT will typically be positioned near where the fibre cable enters your property.

As for your router, our engineer will help find the ideal spot to ensure you get the best, most reliable connection throughout your home. It's generally best to keep the router in a central location, away from thick walls or large metal objects, to avoid any interference.

Our engineer will fine-tune everything to get your Wi-Fi running like a dream, so you can enjoy lightning-fast internet wherever you need it. Have a favourite spot in mind? Just let us know – we’re more than happy to make it work for you!

Will I be able to use my Wi-Fi right away after installation?

Absolutely! Once your full fibre installation is all set, you’ll be able to dive into your Wi-Fi right away. Our engineer will make sure everything’s up and running, from setting up your router to testing the connection, so you’re good to go before they head off. They’ll even lend a hand getting two of your main devices connected, so you can start enjoying your super-fast internet in no time. And if you run into any hiccups after the installation, just give us a shout – we’ll be more than happy to sort it out for you!

What is an optical network terminal and what does it look like?

An optical network terminal (ONT) is a device that helps bring fibre-optic internet into your home.

Think of it like a translator: the fibre-optic cable carries super-fast internet signals as light, and the ONT converts those light signals into regular internet signals that your router can use.

Here’s how it works:

1. Fibre-optic cable brings fast internet to your home.
2. ONT changes the light signals into internet data.
3. Router then takes that data and gives you Wi-Fi to use on your devices.

So, the ONT is what makes it possible for you to use fibre-optic internet inside your home.

As for what it looks like, it’s usually about the size of a small book and doesn’t take up much space. You’ll find it near the point where the fibre cable comes in, often mounted on a wall. It has a few lights on the front to show you everything’s working fine. It’s not fancy, but it does the job, and our engineer will make sure it’s in a good spot so your Wi-Fi runs smoothly.