What broadband speed package do I need?

Not sure what broadband speed you need? Don’t worry—we’re here to help! Full fibre offers faster download and upload speeds than standard broadband, making it perfect for whatever you need today. From light browsing to heavy-duty streaming and gaming, we’ve got full fibre packages that are just the right fit. Let’s break it down so you can choose the speed that keeps your home connected, no matter what you’re up to.

How to choose the right internet plan

First things first—only consider full fibre (FTTP). Why? Because it’s the fastest, most reliable and latest broadband technology available. Unlike FTTC (Fibre to the Cabinet), which still uses outdated copper wiring for the final stretch to your home, FTTP (Fibre to the Premises) delivers a full fibre optic connection straight to your door. So whatever broadband you choose, make sure it is full fibre!

Once you’ve locked in full fibre, think about your online activities and how many people and devices are connected at peak times.

Consider how many users and devices are connected in your home. Phones, laptops, and TVs are just the start. What about security cameras, smart speakers, gaming consoles, alarm systems, heating controls, even your fridge? All of them need a piece of your broadband. More people and gadgets mean you need faster speeds.

Now, what’s your internet style? Not all activities require the same internet speed. Everyday tasks like essential browsing, online shopping, or social media use don't demand much bandwidth. However…

• Gamers need low latency for smooth, lag-free action—that is high upload and download speeds.
• Remote workers rely on fast uploads for video calls and file sharing.
• 4K streamers need high bandwidth for crystal-clear picture quality.

Make sure to account for the number of devices and online activities during peak times—like evenings, weekends, and dinner time—when everyone is online. This is when you need a fast, reliable connection the most. The more people, devices, and high-demand activities in your home, the faster your internet should be.

Future-proof your connection

Plus, with smart devices multiplying—think smart bulbs, plugs, thermostats, smoke detectors, washing machines, even coffee machines—your broadband should support a growing tech ecosystem. Choose a plan that keeps up with your needs today and tomorrow.

Understanding our broadband speed packages

We offer speeds for every need—150 Mbps for lighter users, 300 Mbps for streaming and video calls, 500 Mbps for families and heavy users, and 1000 Mbps for high-demand homes and gamers. Explore our packages below to find the perfect fit:

150 Mbps package: Ideal for lighter users

Perfect for lighter users, this package keeps things running smoothly for one or two people using up to four devices. The best package for basic activity like browsing, checking emails, or scrolling through social media. Streaming in high definition (HD) and video calling work seamlessly, as long as you’re not juggling high-bandwidth tasks—like online gaming or multiple video calls—at the same time. It’s broadband that gets the job done without breaking a sweat.

• Users: small households (1-2 people)
• Devices: 2-4
• Best for: everyday essentials—browsing, checking emails, online shopping, light social media, and streaming in high definition (HD).

300 Mbps package: A step up

Ideal for small to medium-sized families or flatmates who need a fast, reliable connection for moderate use. Whether you're streaming Netflix in HD, video conferencing, or sharing photos on social media, 300 Mbps ensures smooth performance, when 3-4 people are connected at the same time. This package is also ideal for occasional gaming.

• Users: medium households (3-4 people)
• Devices: 5-6
• Best for: moderate use— HD streaming, frequent video calls, sharing photos and videos on social media, and occasional gaming.

500 Mbps package: Best for families and heavy users

Designed for heavier users, the 500 Mbps package provides ample bandwidth to support all your online activities. Enjoy smooth 4K streaming on multiple devices, dive into lag-free online gaming, and download files in seconds—all without a hitch, even when multiple tasks are running simultaneously.

• Users: bigger households and heavy users (5-6 people)
• Devices: 7-8
• Best for: households with multiple heavy users who use the internet at the same time—streaming in HD or 4K, working from home, or engaging in online gaming, all at the same time.

1000 Mbps package: For high-demand households

Experience broadband at its finest—designed for power users, large households, and businesses that demand nothing less than ultra-fast, reliable connectivity. Stream 4K content effortlessly, even with multiple family members watching different shows at once, and enjoy lag-free gaming. Download large files, software updates, and games quickly, all while keeping your smart home devices—security cameras, thermostats, voice assistants, etc.—operating without delays. Plus, live streamers can broadcast on platforms like YouTube without worrying about buffering or dropped frames, ensuring a smooth and reliable experience across all activities.

• Users: Power users (7+ people, business use)
• Devices: 9+
• Best for: tech-savvy households that need the fastest speeds—ideal for intense gaming, flawless 4K streaming, multiple people working from home, and managing numerous devices simultaneously.

And you can take your game to the next level with faster upload speeds by adding our Balanced Broadband add-on. Available with any package, it boosts your upload speeds for an even smoother, lag-free experience.

If you're still unsure which package is best for you, we're here to help. Give us a call at 0800 059 0980 Monday to Friday, from 8am to 8pm, or Saturdays from 9am to 5pm, and we'd be happy to assist you.

What broadband speed do I need for streaming Netflix, using a smart TV, or other devices?

The broadband speed you need for streaming Netflix in high definition (HD), using a smart TV, or streaming on other devices depends on how many people are using the internet at peak time and what they’re doing. If you’re the only one streaming, a 150 Mbps package will be sufficient. However, if many more people (5-6) are streaming, video calling, or downloading files, you might need a faster package like 500 Mbps to avoid slowdowns and ensure smooth performance. If even more people are using the internet, the 1000 Mbps package would be ideal.

What internet speed package do I need for 4K streaming?

For 4K streaming, you'll need a faster internet connection to ensure smooth playback without buffering or interruptions. A 300 Mbps package is a good starting point if you're streaming on one or two devices. If multiple people are streaming in 4K or using the internet for other activities at the same time, you may want to consider a 500 Mbps or 1000 Mbps package to maintain high performance.

What internet speed package do I need for gaming?

The internet speed you need for gaming depends on the type of games you're playing and how many people are connected at the same time.

• For casual gaming (e.g., story-driven games or less demanding online multiplayer), a 300 Mbps package should be sufficient, especially if you're the only one using the connection or if others are just browsing or streaming in standard definition.
• For more competitive multiplayer gaming (e.g., Fortnite, Call of Duty, FIFA), you'll need a faster connection to ensure low latency and minimal lag. If multiple people are using the internet at the same time—such as streaming in HD or having video calls—at least 500 Mbps is recommended.
• For fast-paced, high-performance gaming (e.g., Apex Legends, Valorant), where every millisecond counts, and if there are several people in your household streaming 4K content or using multiple devices at once, the 1000 Mbps package is ideal.

If you’re a gamer who also frequently uploads content or shares large files, you may want to consider our Balanced Broadband add-on. It provides a boost to your upload speeds, ensuring smooth uploads, faster sharing of big files, and improved performance during multiplayer gaming or streaming.

What broadband speed do I need to work from home?

The broadband speed you need for working from home depends on the number of people, devices, and peak-time activities.

• Basic tasks (email, browsing, video calls, Excel): 150 Mbps is enough if a couple of people are online simultaneously.
• Video calls, file sharing, cloud apps (Zoom, Teams, Drive): 300 Mbps is ideal when sharing with 3–4 others.
• Large file uploads, remote desktop, HD video conferencing: 500 Mbps ensures smooth performance, even with up to six people streaming in 4K or gaming.
• High-demand work (video production, data processing, remote collaboration) alongside gaming or 4K streaming: 1000 Mbps keeps everything running flawlessly.

Should I get faster internet?

Thinking about upgrading your internet? Consider these key factors:

1. Do you experience buffering or slowdowns? If you experience buffering, lag, or slow downloads, your speed may not be keeping up.
2. Do multiple people use the internet at the same time? A busy household with streamers, gamers, or remote workers may need 500 Mbps or 1000 Mbps for smooth performance.
3. Do you do data-intensive activities? Large file uploads, HD video calls, and cloud apps run better on faster speeds.
4. Are you in a smart home or have many connected devices? Many connected devices can slow things down—upgrading ensures seamless connectivity.

If any of these scenarios apply to you, it might be worth considering a faster internet package. If you're unsure, we can help you make an informed decision. You can always call us on 0800 059 0980 Monday to Friday, between 8am and 8pm, and on Saturdays from 9am to 5pm. We’re always happy to help!