We know how important it is for charities to get reliable help when something goes wrong, or when you just need a quick answer. That’s why our customer service team is based right here in the UK, in Berwick Upon Tweed, not overseas. When you call, you’ll get straight through to someone who picks up quickly, knows the service inside out, and is ready to solve issues without delay. No long waits, just easy, friendly and awesome service from a team that truly understands your needs.
Broadband for charities
Keep your charity connected with fast, reliable full fibre broadband - specially priced for charities to help streamline operations and maximise your impact.
Full fibre at a special price for charities
When you’re running a charity, every penny and every minute counts. Unreliable internet can slow down fundraising, volunteer coordination, and the services people rely on. That’s why we offer charity-only pricing on ultra-fast full fibre (call us on 0800 059 0980 to know more), so you can do more good, with less friction.
What you get:
- Full fibre for stable, reliable performance at a reduced price (call us on 0800 059 0980 to know more)
- A free Wi-Fi 6 router with mesh capabilities for strong coverage across your space
- Sympathetic, UK-based support that understands how charities work
Choose the speed that fits your organisation:
- GoFibre 150: 150Mbps download / 30Mbps upload; Ideal for small teams, email, web, basic cloud tools.
- GoFibre 300: 300Mbps download / 300Mbps upload; Great for HD video calls, shared drives, fundraising platforms.
- GoFibre 500: 500Mbps download / 500Mbps upload; For larger teams, multiple users, frequent large file sharing.
- GoFibre MAX: 1000Mbps (1Gbps) download / 1000Mbps upload; Best for busy hubs, media-heavy work, or future-proofing.
Why full fibre helps:
A reliable, high-speed connection means your charity can work without limits. Video meetings with partners and volunteers run smoothly, so you can stay connected and collaborative no matter where your people are. Uploading marketing assets, campaign materials, and reports becomes quick and effortless, helping you share your work with funders and supporters in record time. And with consistent access to the cloud tools you depend on, there’s no frustrating downtime, just a stable connection that keeps your operations moving forward.
Upgrade your connection to meet your charity’s needs
Every charity operates differently, some coordinate volunteers across the country, others run busy community hubs. Your broadband should be flexible enough to support the way you work. Our optional add-ons help you tailor your connection so it truly fits your organisation’s needs:
- Digital landline: Keep phone calls at the heart of your work by adding a landline service over your broadband connection, with the option to keep your existing number for a one-off £30 transfer fee.
- Upload speed boost: Ideal for charities that regularly upload large files, host live video events, or depend on cloud-based platforms that require strong two-way data flow.
- Antivirus internet protection: Safeguard sensitive data and protect every connected device, giving your team peace of mind while working online.
- Enhanced coverage: Eliminate dead zones in larger or older buildings, ensuring stable Wi-Fi reaches every corner of your workspace.
- Wi-Fi controls: Prioritise bandwidth for critical work like video calls or database syncing, keeping your most important tasks uninterrupted.
- Advanced router upgrade: Get extra power and range with a Wi-Fi 6 mesh router that supports more simultaneous connections, perfect for bigger teams or complex layouts.
*Please note that while the full fibre broadband itself is offered at a special charity rate, prices for optional add-ons are charged at our standard rates.
Customer service that’s here for charities
How to get GoFibre charity broadband?
Start by using our postcode checker to see if GoFibre is available in your area. If we cover your postcode, great news, you may be eligible for our special charity broadband prices.
To make sure everything is set up correctly, charity orders are handled over the phone. Simply call us on 0800 059 0980. When you get in touch, let us know you're enquiring about the charity broadband offer, and we'll tell you all about the exclusive discount available.
Our team will walk you through the details, answer any questions, and confirm your order. Once everything is in place, we aim to get your full fibre broadband up and running within 14 days. We'll keep you updated and make sure the installation goes smoothly. If you’d like to learn more about how installation works, click here for more details.
Already in a contract? We pay your cancellation fees!
Worried about leaving your current provider early? Don’t be. When you switch to GoFibre's broadband, we’ll cover up to £200 in early termination fees, so you won’t be out of pocket.
When you place your charity broadband order over the phone, just let our team know you'd like to opt in for Switching Credit. Then, to complete your claim, email the following to switching@gofibre.co.uk:
- Your full name and address
- Your GoFibre account number
- A copy of your final bill from your previous provider showing the early exit charges
- Proof of payment for those charges (a bank or credit card statement is fine)
Once we’ve processed your documents, we’ll apply the Switching Credit directly to your GoFibre account. This credit will reduce your monthly payments on your broadband plan or any eligible add-ons until the full amount is used.
You can read more about how Switching Credit works here. It's the same process we use for residential customers, but with charity broadband, you simply place your order by phone.
To make things even easier, we also use the One Touch Switch system. Once your order is confirmed, we’ll notify your old provider and take care of the rest.
Charity broadband case study
At the heart of Selkirk, The General Store is a social enterprise with a mission: to reduce landfill and empower the community through repair, reuse, and support. From mending laptops to helping older customers get to grips with their tech, the organisation is built on making things last, not replacing them.
As a charity, The General Store was able to benefit from GoFibre’s broadband for charities, unlocking fast, reliable full fibre at a lower cost. Before the switch, slow internet made it difficult to juggle repairs, downloads, and customer support across their two premises and 18-strong team.
“Multitasking is now possible, and it wasn’t before,” said founder Sue Briggs. “We can fix laptops, download software, support a customer with WhatsApp, and run our shop all at the same time. It’s made a huge difference to how we operate.”
The improved connection didn’t just make the day-to-day easier, it helped them expand. They now run a tool library, a computer clinic, and even take their services on the road to reach more people. Whether helping someone borrow a drill or troubleshoot a tablet, they can now support more of the community, more effectively.
GoFibre’s full fibre broadband for charities gave them more than speed, it gave them the tools to grow, adapt, and serve Selkirk in new ways.
Supporting charities
Charities play a vital role in creating stronger, more connected communities, and they deserve meaningful support to keep doing what they do best. Alongside offering discounted broadband packages to help charities stay connected and reduce operational costs, we also invest directly in the people and projects driving local change. That’s why, in July 2023, we launched the £50,000 GoFurther Fund to support charities and organisations making a real impact in the areas we’re connecting. The fund provides grants to help charities grow, adapt and support more people.
The first round supported five organisations across East Lothian, Fife, and the Scottish Borders, including Tartan Talkers, a men’s mental health and suicide prevention charity; Into Work, an employability charity helping people with neurodiversity, disabilities, and mental health challenges; Heids & Herts, which fosters social connection; Escape Youth Services, offering drop-in support for young people aged 8 to 19; and The Bridges Project, a youth-work charity providing tailored support for disadvantaged young people.
Why charities choose GoFibre
Affordable, reliable connection
Charities often have tight budgets, yet they rely on fast, dependable internet to manage operations, coordinate volunteers, and deliver services. Our charity packages give you full fibre broadband at a discounted rate, helping your organisation stay online without stretching resources.
Hassle-free switching
Changing providers can be stressful, especially with cancellation fees. We cover up to £200 in early termination costs, so you can switch your broadband without worrying about unexpected charges, making it easier to get the connection your charity needs.
Customer service that fits your charity
When problems arise or questions come up, you need help you can rely on. Our UK-based team is ready to provide practical guidance and support, so you can resolve issues quickly and get back to focusing on the work that matters most.
FAQs
How long does the application and installation process for charities usually take?
Once you’ve confirmed your eligibility and placed your order over the phone, we aim to get you connected within 14 days.
We know how important a reliable connection is for charities, so we do our best to make the process smooth and fast. Our UK-based customer support team is on hand to guide you through each step, from checking availability to confirming your install date. Know more about our installation process.
Can charities upgrade their broadband speed or add extra services later?
Yes. Charities can upgrade or downgrade their full fibre package at any time - just keep in mind this means starting a new 24- or 36-month contract.
You can also add extra services later on, like a landline or balanced broadband, depending on what your organisation needs. Our team will help you choose the right setup as things evolve.
How much does it cost to get fibre installed?
Standard installation is free if we can use the standard method to connect your property. If your property needs special arrangements, such as needing a long driveway or underground connections, there might be an extra fee. We’ll inform you of any additional costs, referred to as 'exceptional engineering charges,' before starting the installation, so you won’t be surprised by any fees.
Is the broadband capable of supporting many users and heavy charity traffic?
Yes. Our full fibre broadband is designed to handle high traffic and multiple users with ease. Whether your charity runs a busy office, hosts digital workshops, or needs reliable video conferencing, our ultra-fast and stable connection ensures everything runs smoothly, without slowdowns or dropouts.
Can we keep our existing charity phone number?
Yes, when you add a digital landline to your package, you can keep your existing phone number with a one-off transfer fee of £30.
Are there any data protection or privacy considerations charities should be aware of?
GoFibre is committed to protecting your privacy and handling your data securely in accordance with UK data protection laws. For full details on how we collect, use, and protect your information, please review our privacy policy. We also encourage charities to follow their own best practices to keep sensitive data safe on their networks and devices.
