Official partner of the Scottish Government's Full Fibre Charter

Our goal is to connect hundreds of thousands of homes and businesses across Scotland and northern England by 2025. We're also committed to creating 250 new local jobs in the next two years, as well as helping local schools and communities embrace an increasingly digital future.

Project Gigabit is go

As part of the UK Government's 'Project Gigabit', GoFibre is working with Building Digital UK (BDUK) to bring full fibre broadband to North Northumberland and Teesdale. The UK Government is investing £5 billion into Project Gigabit to deliver lightning-fast, reliable broadband across the UK and ensure rural communities are not left behind.

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Project Gigabit FAQs

What is Project Gigabit?

Project Gigabit is a UK government initiative aimed at bringing ultra-fast and reliable broadband to hard to reach, rural and underserved areas of the country.

GoFibre was awarded the Project Gigabit contracts for both Teesdale and North Northumberland. You can read more about it here and on the government website.

How long will it take for me to be installed?

As soon as our full fibre connection is available for your property, one of our friendly customer service team will be in touch to schedule your installation. We will complete our Teesdale rollout by the end of 2025.

Do I have to pay for the installation?

Standard installation is free of charge, as long as we can connect you using the usual method, which is typically the case. If your property needs a bit of extra work – like a long driveway or an underground connection instead of a pole – there may be an additional fee. Any potential extra costs, known as 'exceptional engineering charges,' will always be discussed with you beforehand, so you’re fully informed before we start the installation.

Want to know how we bring full fibre to you? Check out our installation guide for all the details!

What will happen to my copper line?

GoFibre will not remove your existing copper line. Openreach plans to slowly retire the copper network over the coming years. Having full fibre ensures you are prepared for the forthcoming copper switch off. Retiring the copper network will also help the UK become more energy efficient.

Will I be notified before work takes place on my street?

Yes, we will send out material notifying you of any work that will be taking place as well as the timeframes for this. GoFibre also follows all guidelines and regulations provided by local authorities as a standard part of our building and planning process.

How long will you be working in my street for?

This typically varies depending on the level of work required. However, you will be notified when this work is taking place and an estimated timeframe for completion. We aim to cause as little disruption as possible.

We already have a full fibre provider building here, why do you need to build here too?

We were recently awarded the Project Gigabit contract to provide full fibre access to premises that are currently not able to receive ultrafast speeds. With our full fibre connection, you aren't restricted to just one provider. GoFibre provides an open line so many providers, in addition to GoFibre, will be able to offer you a service through our connection if they chose to.

How does this affect the voucher scheme?

The UK Government’s voucher scheme is set up to help broadband suppliers connect premises in rural and harder-to-reach locations. Each property can claim a voucher at a set value to contribute towards building a stable fibre network.

The R100 scheme

The Scottish Broadband Voucher Scheme provides funding to help homes and businesses to obtain superfast broadband where providers may not ordinarily go. Enter your postcode to find out if your home or business is eligible.

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What is the R100 Scottish Broadband Voucher Scheme?

R100 FAQs

How does the voucher scheme work?

1. Enquire via our website/phone. 2. We’ll confirm if we can deliver our service to your property 3. Once you’ve placed your order, we’ll apply for your voucher 4. You’ll receive an email from the Scottish Government to validate your voucher by agreeing to the terms and conditions of the voucher scheme 5. We’ll build to and install our service 6. You’ll receive a second email from the Scottish Government confirming you’ve been installed and your happy with the service.

How do I apply for a voucher?

You don’t! GoFibre will apply for the voucher on your behalf, you just need to tick a few boxes (voucher validation) and wait for your installation date.

Why am I not eligible?

There are a couple of reasons why you may not be eligible for a voucher such as you’re already receiving a superfast connection (30Mbps+), another provider has claimed your voucher. If you think your property should be eligible to receive a voucher subsidy, then please contact the Scotland Superfast Team https://www.scotlandsuperfast.com/r100-programme/check-my-address/

What is the voucher scheme?

The voucher scheme is a government subsidised project to deliver superfast broadband speeds. For more information visit here: https://www.scotlandsuperfast.com/r100-programme/about-r100/

What do I need to commit to?

Before we apply for your voucher you must place an order with GoFibre. Once you’re contracted, we’ll then apply for the voucher. Once you have validated your voucher, GoFibre can commence the work required to get your property online. If you change your mind, GoFibre is obligated to charge you for any works we have carried out to deliver service to your property.

Are we there yet?

Enter your postcode to see what services we can offer you.

Our guide to Government broadband vouchers