Do you want to know when your contract ends?
Do you want to know what to do if you are moving home?
For these and other account queries, view our Account support page.
Help and Support Hub
Welcome to the GoFibre Help and Support Hub! This is where you can get support with any queries you have whether it’s about your next bill, changing your contact details or if you need technical support with your GoFibre service. Take a look at the support categories below to go the relevant support page for your query.
Billing and payments
How can I view my bill?
How can I change my direct debit details?
For these and other billing and payments queries, view our Billing and Payments support page.
Installation
Does full fibre installation require drilling?
Can I reschedule my installation appointment?
For these and other questions about your GoFibre installation, view our Installation support page.
Technical Support
Are you having broadband issues?
Are you experiencing slow speeds?
For these and other service queries, view our Service support page.
FAQs
What is full fibre?
Can I have a landline with full fibre?
For these and other non-service queries, view our FAQ page.
Contact
If you cannot find an answer to your query in any of the support pages or you have been advised to contact GoFibre Customer Service, please view our Contact page.
