Help and Support Hub

Are you having broadband issues?

Are you experiencing slow speeds?

For these and other service queries, view our Service support page.

Do you want to know when your contract ends?

Do you want to know what to do if you are moving home?

For these and other account queries, view our Account support page.

Does full fibre installation require drilling?

Can I reschedule my installation appointment?

For these and other questions about your GoFibre installation, view our Installation support page.

How can I view my bill?

How can I change my direct debit details?

For these and other billing and payments queries, view our Billing and Payments support page.

What is full fibre?

Can I have a landline with full fibre?

For these and other non-service queries, view our FAQ page.

If you cannot find an answer to your query in any of the support pages or you have been advised to contact GoFibre Customer Service, please view our Contact page.