Are you having broadband issues?
Are you experiencing slow speeds?
For these and other technical service queries, view our Technical Support Hub.
Help and Support Hub
Looking for help with your GoFibre broadband? Our help & support articles are here to help. Simply select a topic below to find the information you need. Need a quick answer? Try Chatby, our AI Assistant. Click the button below and ask Chatby your GoFibre question.
Account
Do you want to know when your contract ends?
Do you want to know what to do if you are moving home?
For these and other account queries, view our Account support page.
Installation
Does full fibre installation require drilling?
Can I reschedule my installation appointment?
For these and other questions about your GoFibre installation, view our Installation support page.
Billing
How can I view my bill?
How can I change my direct debit details?
For these and other billing and payments queries, view our Billing support page.
Switching Credit
How do I claim Switching Credit?
Who can claim Switching Credit?
For these and other questions about Switching Credit, view our Switching Credit page.
Moving Home
Can I move my broadband with me when I move house?
How far in advance should I notify GoFibre about my move?
For these and other questions about Moving Home, view our Moving Home page.
General FAQs
Does your question not fit into one of these topics?
Please view our General FAQs page.
Contact
If you cannot find an answer to your query in any of the support pages or you have been advised to contact GoFibre Customer Service, please view our Contact page.