One Touch Switching: We handle your provider cancellation and switch for you

Switching provider is now easier than ever with One Touch Switching. When you sign up with GoFibre, we’ll do all the hard work for you – we’ll talk to your old provider and cancel your old service for you, ensuring you stay connected until the day we install your new GoFibre connection and make sure you don’t pay for two connections. Plus avoid those looong wait times to speak to most providers to tell them you are leaving. Simple!

What is One Touch Switching?

One Touch Switching is an industry-wide initiative designed to simplify the process of switching broadband providers. It allows you to switch to GoFibre without having to contact your previous provider to cancel your service. We take care of the cancellation on your behalf, coordinating with your current provider and ensuring an easy transition with less stress and fewer steps involved.

Furthermore, your new provider will ensure that your old service remains active until the new one is fully set up, guaranteeing that you won’t experience any disruption during the switch.

What do I need to do?

All you need to do is provide GoFibre with a few details, and we’ll take care of the cancellation with your previous provider for you. One Touch Switching is free, simply select this option when placing your order online.

How it Works

Place an order with us

Enter your postcode to check broadband availability in your area, then select the package that suits you best to start your order.

Select One Touch Switch

In the final step of the checkout process, select the One Touch Switching option. Once you have placed your order, we will then be in touch with you to arrange your installation.

We'll contact your provider

We'll tell your provider you're leaving so you don't have to. You just need to give us a few details and we'll handle the rest.

Confirm the switch

Your old provider will send end-of-contract details, including your final date and any outstanding fees. If you authorize to proceed with the switch.

Switching is super easy!

Thinking of switching broadband providers? We've put together a detailed guide to make it simple! Switching is quick, and if you're after ultra-fast, ultra-reliable full fibre, now’s the perfect time. Plus, we’ll cover your cancellation fees, up to £200! So why wait? Switch today and enjoy lightning-fast internet!

How to switch

One Touch Switching FAQs

What do I need to do to change broadband provider using One Touch Switching?

To switch to GoFibre using One Touch Switching, start by checking your postcode to confirm availability in your area. If GoFibre’s service is available, you can continue with the checkout process and select your the best package for you. At the final step, you’ll have the option to choose One Touch Switching. Simply click “Yes” and confirm your consent for us to cancel your current internet service provider.

Do I need to tell my broadband provider I am switching?

Nope! We’ll do all of that for you…!

If you select the One Touch Switching option when placing your order, you won’t need to contact your current provider. We will ask you for some information to help us reach them and handle the cancellation on your behalf.

Is One Touch Switching free?

Yes, using One Touch Switching is free—there are no fees associated with this service. However, your current broadband provider may charge a cancellation fee if you end your contract before its expiration. To assist you with this, we offer a service called Switch Credit, which cover cancellation fees of up to £200.

Who can switch broadband provider using One Touch Switching?

Anyone looking to change their broadband provider can use One Touch Switching to make the process easier and quicker.

What are the benefits?

One Touch Switching provides a problem-free process, as you don’t need to contact your current provider to cancel your service, saving you time and effort.

Additionally, your old service remains active until your new service is fully set up, so you won’t experience any interruptions in connectivity. The process is straightforward—plus, it’s free to use.

Overall, One Touch Switching minimizes stress by allowing us to handle the details, letting you focus on enjoying your new broadband service.

Can I still switch providers without using One Touch Switching?

Yes, you can switch providers without using One Touch Switching. In this case, you will need to contact your current provider to inform them of your decision to switch and handle the cancellation yourself. If you prefer this option, simply select “No” for One touch switch when placing your order with GoFibre.

Who should I contact if I have questions about One Touch Switching?

You can contact us by filling out our online form or by calling us at 08000 590 980. Our hours are Monday to Friday, 8 AM to 8 PM, and Saturday, 9 AM to 5 PM.