Device Support

Welcome to the Device Support page. If you are experiencing issues with a single device connected to your GoFibre broadband, you are in the right place to get it back up and running.

Want to fix your technical issue fast?? The quickest way to troubleshoot your technical issue is with our friendly AI Assistant, Chatby! Click here and tell Chatby you want to “troubleshoot a technical issue”.

Issues with a single device

If you are having issue with a single device (e.g. printer, TV, games console) in your home, it is more likely to be an issue with the device and not your GoFibre broadband.

Below is a list of common devices used on the GoFibre network. You can find a link to the relevant support page on the device manufacturer’s website.

• iPhone or iPad
• Sky TV (Sky+, Glass, Q, Stream)
• Samsung TV
• Sony TV
• LG TV
• Amazon Firestick
• Playstation
• Printer (HP, Canon, Epson)

If you have followed the steps on your device manufacturers website and you are still having issues, please contact us and one of our friendly Customer Service team will be able to help.

Something else?

• Have another technical question? - check out the GoFibre Technical Support Hub to find more technical support articles.
• Do you have a non-technical question? - check out the GoFibre Help & Support Hub to find support articles for your GoFibre Account, Bill, Installation and more.