Full fibre has arrived in Innerleithen

Switching to GoFibre is super simple! All you need to do is place an order with us and during the booking process, select the One Touch Switching option. This is a free service where we handle the cancellation with your current provider, no need to contact them yourself. If you're still under contract, we'll also cover your cancellation fees up to £200. Just select the Switching Credit option during the booking process.

Here is a step-by-step guide to changing to GoFibre:

• Check your postcode to see if we’re available in your area using our postcode checker.
• Choose your full fibre package and select the switching credit option if you’d like us to cover your cancellation fees.
• Choose any extras you’d like to add to your package.
• In the final step, check your details and select One Touch Switching if you want us to manage the switch with your current provider. Then confirm your order.

After that, you’ll receive an email confirmation. And from there, we’ll take care of the rest, including managing your switch, it's that easy!

For more details, take a look at our guide on how to switch your broadband provider.

If your installation is done overhead, we will need to run a fibre cable down the exterior of your home. Just like your telephone line. If your installation is done underground, there will need to be a small fibre cable run from the ground to your wall. Your GoFibre engineer will talk all of this through with you before they start any work.

For safety reasons, our engineers are unable to access underfloor hatches or conceal cables within cavity walls. If cabling needs to be routed through a loft, please note that access is only possible if the loft is fully boarded and equipped with a fixed ladder. If you believe your property may present installation challenges, we recommend scheduling an internal survey prior to your appointment. This allows us to assess the layout and agree on the most suitable cabling route with you in advance.