competition

What happens when you sign up?

Our local Customer Service team will be in touch to confirm your chosen date for installation.

We'll keep you updated every step of the way, including letting you know when your engineer's en route to your property.

Our engineers do everything for you. They'll install your new full fibre connection and make sure you're happy before they go.

Watch us here

Why go for full fibre?

Full fibre is the best broadband around. It’s 18x faster than standard broadband,

reliably reaches every inch of your home, and gets all your devices online too. Result!

Frequently asked questions

Who is GoFibre?

GoFibre specialises in delivering full fibre broadband to properties and businesses across Scotland and the north of England. Find out more on our About Us page.

Which package is right for me?

We offer a range of full fibre broadband packages to answer a range of needs. Call our expert team on 08000 590 980 and they’ll be able to recommend the best package to meet your needs.

How to switch from your current broadband provider to GoFibre?

Switching to GoFibre is super simple! All you need to do is place an order with us and during the booking process, select the One Touch Switching option. This is a free service where we handle the cancellation with your current provider—no need to contact them yourself. If you're still under contract, we'll also cover your cancellation fees up to £200. Just select the Switching Credit option during the booking process.

Here is a step-by-step guide to changing to GoFibre:

Check your postcode to see if we’re available in your area using our postcode checker.
Choose your full fibre package and select the switching credit option if you’d like us to cover your cancellation fees.
Choose any extras you’d like to add to your package.
In the final step, check your details and select One Touch Switching if you want us to manage the switch with your current provider. Then confirm your order.

After that, you’ll receive an email confirmation. And from there, we’ll take care of the rest, including managing your switch—it's that easy!

For more details, take a look at our guide on how to switch your broadband provider.

What is ‘full fibre’ and why do we need it?

Full fibre, also known as FTTP (Fibre to the Premise), involves fibre optic cables running directly to your property; meaning you get an ultra-stable, uninterrupted connection which allows you to connect up to 100 devices, without a single glitch. Many people still rely upon a FTTC (Fibre to the Cabinet) connection which is when full fibre cable reaches a green cabinet on your street, but then a copper wire carries the signal the rest of the way. This setup slows down speeds and leads to signal dropouts as it was never designed to carry the amount of data we work with today.

How reliable is GoFibre’s broadband?

Our full fibre broadband is extremely reliable and boasts an impressive 99% uptime. In the rare event that you do experience a loss of speed or connection, get in touch with our support team who will assist in getting your connection back up to speed.

Excellent service from GoFibre
James explained things really well when he came to the house. This was quickly followed by a survey and a very neat installation by Tommy. Unfortunately there was a local outing the following evening but the messaging and customer service from GoFibre was excellent. Calls to customer service with questions re VOIP phone and billing were quickly answered.
Karen, Cupar
Customer care is second to none!
Just joined GoFibre, and their customer service is AMAZING! The phone is answered by an actual human after just a few rings. No convoluted route to get what you want. Fast, efficient human service. Absolutely wonderful.
Tina, Portlethen
Full marks!
Competent installation staff got me up and running promptly and efficiently. Speeds on the FTTP connection are phenomenal compared to my previous FTTC setup. Very happy with Go Fibre as my internet service provider.
Alan, Stonehaven
Great experience with GoFibre
I spoke to real people, they kept me informed throughout the process and quite simply got me up and running without any fuss. The connection is strong and speeds are as promised.
Scott, North Berwick
Great service and customer support!
Service so far is absolutely solid, I went for the Gigabit service, and every test I do gets me up to the promised speeds. Everything loads quickly, all the cat videos I could possibly ever want to watch on youtube in glorious ultra HD, load without a hiccup. Super service, if you are on the fence at-all, don't be, you wont get service levels like this from most of the big companies, GoFibre went the extra mile for me, you can bet they'll be able to get you what you need as well.
James, Scotland
Excellent service from GoFibre
James explained things really well when he came to the house. This was quickly followed by a survey and a very neat installation by Tommy. Unfortunately there was a local outing the following evening but the messaging and customer service from GoFibre was excellent. Calls to customer service with questions re VOIP phone and billing were quickly answered.
Karen, Cupar
Customer care is second to none!
Just joined GoFibre, and their customer service is AMAZING! The phone is answered by an actual human after just a few rings. No convoluted route to get what you want. Fast, efficient human service. Absolutely wonderful.
Tina, Portlethen
Full marks!
Competent installation staff got me up and running promptly and efficiently. Speeds on the FTTP connection are phenomenal compared to my previous FTTC setup. Very happy with Go Fibre as my internet service provider.
Alan, Stonehaven
Great experience with GoFibre
I spoke to real people, they kept me informed throughout the process and quite simply got me up and running without any fuss. The connection is strong and speeds are as promised.
Scott, North Berwick
Great service and customer support!
Service so far is absolutely solid, I went for the Gigabit service, and every test I do gets me up to the promised speeds. Everything loads quickly, all the cat videos I could possibly ever want to watch on youtube in glorious ultra HD, load without a hiccup. Super service, if you are on the fence at-all, don't be, you wont get service levels like this from most of the big companies, GoFibre went the extra mile for me, you can bet they'll be able to get you what you need as well.
James, Scotland
Excellent service from GoFibre
James explained things really well when he came to the house. This was quickly followed by a survey and a very neat installation by Tommy. Unfortunately there was a local outing the following evening but the messaging and customer service from GoFibre was excellent. Calls to customer service with questions re VOIP phone and billing were quickly answered.
Karen, Cupar
Customer care is second to none!
Just joined GoFibre, and their customer service is AMAZING! The phone is answered by an actual human after just a few rings. No convoluted route to get what you want. Fast, efficient human service. Absolutely wonderful.
Tina, Portlethen
Full marks!
Competent installation staff got me up and running promptly and efficiently. Speeds on the FTTP connection are phenomenal compared to my previous FTTC setup. Very happy with Go Fibre as my internet service provider.
Alan, Stonehaven
Great experience with GoFibre
I spoke to real people, they kept me informed throughout the process and quite simply got me up and running without any fuss. The connection is strong and speeds are as promised.
Scott, North Berwick
Great service and customer support!
Service so far is absolutely solid, I went for the Gigabit service, and every test I do gets me up to the promised speeds. Everything loads quickly, all the cat videos I could possibly ever want to watch on youtube in glorious ultra HD, load without a hiccup. Super service, if you are on the fence at-all, don't be, you wont get service levels like this from most of the big companies, GoFibre went the extra mile for me, you can bet they'll be able to get you what you need as well.
James, Scotland

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TWO YEARS’ FREE FULL FIBRE BROADBAND - TERMS AND CONDITIONS

This Promotion is only open to residents of the United Kingdom, excluding anyone professionally connected with this Promotion (including family members such as parents, siblings, spouse and life partners).
Promotion Period:
This Promotion runs from 1st to 31st October 2024
To Enter: simply sign up to a 24-month package with GoFibre via the website, www.gofibre.co.uk and be automatically entered into the next monthly draw.
Maximum of one entry per household during the Promotion Period.
The prize is two years’ free full fibre broadband on the selected 24 month package of your choice.
Winner Selection: one winner will be randomly selected from all entries received during the Promotion Period. The Prize Draw will be done independently within 7 working days of the end of the Promotion Period.
Winner Notification: The winner will be contacted by the email address provided on entry within 7 working days of Winner Selection and will be required to respond to confirm eligibility and acceptance of the Prize, within 14 days of initial contact. In the event that a winner does not respond to the initial contact within 14 days, the Promoter reserves the right to disqualify that winner. If a winner is disqualified, the Promoter reserves the right to award the prize to a reserve selected in the same manner. Reserve winners may have less time to respond.
The Prize is not transferable or exchangeable and cannot be redeemed for monetary value or for any other form of compensation.
If for any reason any aspect of this Promotion is not capable of running as planned, including where there is infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, dishonesty, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right to disqualify any individual who tampers with the entry process or does not comply with these Terms & Conditions and may cancel, terminate, modify or suspend the Promotion or invalidate any affected entries.
The Promoter and any associated agencies and companies will not be liable for any loss (including indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using the Prize, except for any liability which cannot be excluded by law. Nothing will exclude our liability for death or personal injury as a result of our negligence.
The Promoter may request that the winner participate in reasonable publicity related to this Promotion.
If any provisions of these Terms & Conditions are judged to be invalid, illegal or unenforceable, this shall not affect or impact the continuation in full force and effect the remainder of the provisions.
By entering this Promotion, entrants agree to be bound by these Terms & Conditions.
In the event of a discrepancy between these Terms & Conditions and the details in any promotional material, the details in the Terms & Conditions shall prevail.

Promoter full address:
GoFibre
8th Floor, Exchange Tower
19 Canning Street
Edinburgh
EH3 8EG

marketing@gofibre.co.uk