Get in touch

There are lots of different ways to speak to our friendly GoFibre team. If you are interested in signing up for GoFibre broadband, have an account query or you need technical support, our UK based GoFibre team are here to help. Before you contact us, have you checked our Help & Support Hub? It’s packed with helpful guides and information. Click the button below to take a look.

Live chat

The quickest and easiest way to speak to us is using live chat.


Live Chat Opening Hours

  • Monday to Friday: 8am to 8pm
  • Saturday: 9am to 5pm

Click below and tell us you want to speak to our Customer Service team

Call us

If you would prefer to speak with one of our team over the phone, no problem!


Phone Opening Hours

  • Monday to Friday: 8am to 8pm
  • Saturday: 9am to 5pm

You can give us a call on 0800 059 0980.

Live chat is the quickest way to get support. If you would prefer to email us, complete the form below with your details and query, and we’ll respond within 72 hours.
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Join the GoFibre Team

Are you a go-getter? We’re growing fast and always on the lookout for great people. So, if you want to be part of the team taking broadband to the next level, get in touch.

Office Location

Edinburgh

Floor 8,

Exchange Tower,

19 Canning Street,

Edinburgh,

EH3 8EG.

FAQs

Who is GoFibre?

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GoFibre is an independent broadband provider dedicated to bringing ultra-fast, full fibre broadband to homes and businesses across Scotland and the north of England. We’re a rural broadband provider focused on reaching even the most remote areas, where we’re often the only provider offering full fibre—the most advanced internet technology available. With millions invested into building a state-of-the-art network, we’re committed to delivering the fastest, most reliable connection to every corner of the region. And as a truly local provider, we’re passionate about supporting our communities, helping you embrace the digital future and stay connected like never before. Learn more about us here.

When will full fibre be available in my area?

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We’re working hard to bring full fibre to as many places as possible, as quickly as we can! Want to know when GoFibre arrives in your area? Just check your postcode, and if we're not there yet, you’ll have the chance to register your interest. We’ll then keep you updated with the latest news on our fibre rollout, so you can be among the first to get connected when we arrive.

We're always working to expand, so the more interest we receive in a particular area, the quicker we can bring full fibre to you!

How to switch from your current broadband provider to GoFibre?

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Switching to GoFibre is super simple! All you need to do is place an order with us and during the booking process, select the One Touch Switching option. This is a free service where we handle the cancellation with your current provider, no need to contact them yourself. If you're still under contract, we'll also cover your cancellation fees up to £200. Just select the Switching Credit option during the booking process.

Here is a step-by-step guide to changing to GoFibre:

  • Check your postcode to see if we’re available in your area using our postcode checker.
  • Choose your full fibre package and select the switching credit option if you’d like us to cover your cancellation fees.
  • Choose any extras you’d like to add to your package.
  • In the final step, check your details and select One Touch Switching if you want us to manage the switch with your current provider. Then confirm your order.

After that, you’ll receive an email confirmation. And from there, we’ll take care of the rest, including managing your switch, it's that easy!

For more details, take a look at our guide on how to switch your broadband provider.

How long will it take for me to be installed?

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As soon as our full fibre connection is available for your property, one of our friendly customer service team will be in touch to schedule your installation. We will complete our Teesdale rollout by the end of 2025.

How to switch from your current broadband provider to GoFibre?

Plus icon.

Switching to GoFibre is super simple! All you need to do is place an order with us and during the booking process, select the One Touch Switching option. This is a free service where we handle the cancellation with your current provider, no need to contact them yourself. If you're still under contract, we'll also cover your cancellation fees up to £200. Just select the Switching Credit option during the booking process.

Here is a step-by-step guide to changing to GoFibre:

  • Check your postcode to see if we’re available in your area using our postcode checker.
  • Choose your full fibre package and select the switching credit option if you’d like us to cover your cancellation fees.
  • Choose any extras you’d like to add to your package.
  • In the final step, check your details and select One Touch Switching if you want us to manage the switch with your current provider. Then confirm your order.

After that, you’ll receive an email confirmation. And from there, we’ll take care of the rest, including managing your switch, it's that easy!

For more details, take a look at our guide on how to switch your broadband provider.